Refund Policy

This one-page policy is a summary of the refund rules already set out in Section 3 of our Terms & Conditions.

• Bookings cancelled more than 24 hours before the scheduled start time receive a full refund to the original payment method.
• Bookings cancelled within 24 hours of the scheduled start time (including no-shows and late cancellations) are non-refundable.
• The 24-hour window is measured from the booking's scheduled start time (UK local time).

You can cancel a booking two ways:

• Self-service — sign in to your customer account and press “Cancel” on the relevant booking. If you're still outside the 24-hour window the refund will be issued automatically.
• By email — write to info@bayylounge.com with your booking reference. We'll reply within one working day.

• All refunds are issued via Stripe to the original payment method used at checkout. We cannot refund to a different card or bank account.
• Refunds appear on your statement in 5–10 working days, depending on your bank.
• You'll receive an automatic email confirmation from Stripe when the refund is issued.

Where a full refund would normally apply but the studio has been left in an unacceptable condition, damage has occurred or refreshments have been consumed and not paid for, we reserve the right to deduct the following amounts before refunding the remainder:

• £60 cleaning fee — where excessive cleaning is required (see Terms & Conditions §7).
• Repair or replacement cost — for damaged studio equipment or property (see Terms & Conditions §6).
• Refreshment charges — for undeclared drinks or snacks (see Terms & Conditions §8).

We'll always explain any deduction in writing before it is applied, along with supporting evidence where relevant.

If you need to move your booking to a different date or time rather than cancel, we'll do our best to accommodate you — subject to availability. Reschedules requested outside the 24-hour window are normally free of charge; inside the 24-hour window they are treated as a new booking.

In the unlikely event that BAYY LOUNGE has to cancel your booking due to circumstances beyond our reasonable control (e.g. power outage, equipment failure, emergency, government restrictions), you will be offered:

• A full refund to your original payment method; or
• The option to reschedule at no extra cost.

See our Terms & Conditions §19 for the full Force Majeure clause.

Add-Ons purchased with your booking (e.g. BAYY LOUNGE Experience, Mix & Master credits) follow the same 24-hour rule as the parent booking. Refreshments purchased on-site are non-refundable once consumed.

If you disagree with a refund decision, please email info@bayylounge.com within 14 days of the decision so we can review it. Nothing in this policy affects your statutory rights under UK consumer law.

Refund questions? info@bayylounge.com — we usually reply within one working day.